Shipping policy

Last updated: October 21, 2026

At ROYAL&BIO, we want you to know exactly what to expect when you order from us. This Shipping Policy explains how we process orders, shipping options, delivery times, and important information about international shipments.

1. Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

If there is a delay due to high order volume, inventory issues, or other circumstances, we will contact you via email.

2. Shipping Rates and Methods

Shipping rates and available methods are displayed at checkout before you complete your purchase. We may offer options such as:

  • Standard shipping
  • Express shipping
  • International shipping (where available)

Your final shipping cost depends on:

  • Your delivery address
  • The shipping method you select
  • The weight and size of your order

3. Estimated Delivery Times

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier performance, weather, customs, or other factors outside our control.

Estimated transit times (after dispatch):

  • Canada: 2–5 business days after shipment
  • United States: 2–5 business days after shipment
  • International: 3–8 business days after shipment, depending on destination

These timeframes begin once your order has been shipped, not when it is placed. Allow an additional 1–2 business days for order preparation. Business days exclude weekends and public holidays. Estimated total time is 3–7 business days for Canada and the United States, or 4–10 business days for other available destinations, depending on the country.

4. Order Confirmation and Tracking

After your order ships, you will receive a shipping confirmation email with your tracking number (if available). You can use this tracking number to monitor your shipment on the carrier's website.

Please note that tracking information may take 24–48 hours to update after the carrier receives your package.

5. Shipping Address

It is your responsibility to ensure your shipping address is accurate and complete at checkout. ROYAL&BIO is not responsible for:

  • Orders shipped to an incorrect address provided by the customer
  • Delays or losses caused by incorrect or incomplete shipping information
  • Additional shipping fees required to redirect a package to a correct address

If you notice an error immediately after placing your order, contact us at support@royalandbio.com as soon as possible. We will do our best to update your address before the order ships.

6. International Orders and Customs

For international orders, the following apply:

  • Orders may be subject to customs duties, import taxes, VAT, or brokerage fees imposed by the destination country.
  • These charges are the customer's responsibility and are not included in the product price or shipping cost.
  • ROYAL&BIO has no control over these charges and cannot predict their exact amount.
  • Once your order ships, you are responsible for complying with the import laws and regulations of your country.

7. Shipping Restrictions

We currently ship to the following locations:

  • Canada
  • United States
  • Other destinations available at checkout

We may not ship to:

  • P.O. Boxes (depending on carrier limitations)
  • Certain remote or restricted areas
  • Countries where we are unable to ship due to carrier or legal restrictions

If you are unsure whether we ship to your location, please contact us before placing your order.

8. Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you have not received it:

  • Check with household members or neighbors
  • Check your mailbox or delivery location carefully
  • Contact your local post office or carrier

If your package arrives damaged, contact us at support@royalandbio.com within 7 calendar days of delivery.

If your package is lost or stolen, contact us at support@royalandbio.com within 2 days of the date marked as delivered.

When reporting an issue, include:

  • Your order number
  • A description of the issue
  • Photos (if the item is damaged)

We will review your case and work with the carrier as needed. In eligible cases, we will send a replacement or issue a refund.

9. Order Cancellation

If you need to cancel your order:

  • Contact us as soon as possible at support@royalandbio.com
  • If the order has not yet shipped, we will cancel it and issue a full refund
  • If the order has already shipped, you will need to wait for delivery and then follow our Return & Refund Policy

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, carriers, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this Shipping Policy or your order, please contact us at:

ROYAL&BIO

Email: support@royalandbio.com

ON K1Y 1N5, Canada

NY 11581, USA

To request a return, contact support@royalandbio.com. We will provide the return address and instructions after reviewing your request. Please do not send items back before receiving these instructions.